In many ways a vending business is like a relationship; it’s something you invest in, foster, care about, and spend the majority of your day with. For a New York Vending Company to be successful, just like a relationship, it requires dedication and commitment.
It’s important as you choose a New York City vendor to choose one who is committed to the industry and doesn’t look at it as a fling on the side or a way to make some spare change. A lack of commitment will undoubtedly produce a lack of service.
So how can you tell if your New York City vendor is dedicated to the field? Ask the following questions:
Do they have a fleet of trucks? – If yes, you are more likely to receive dependable service because one of those trucks should be in your zip code 5 days a week.
Do they operate out of a warehouse? In many ways a warehouse is like a home, a foundation for a vending company that keeps its fleet well fed with stocked shelves and the necessary tools to equip their drivers, including training and safety sessions.
Do they have dedicated technicians to field service calls?
Are they operating their system with advanced technology? – This could include credit card readers, energy savers, bill recyclers, green initiatives, vending management services, etc. A vendor who is passionate about the industry will be able to answer your questions on these topics and if they aren’t already implementing these services should have a clear cut plan to do so.
Are they members of NAMA (the National Automatic Merchandising Association)? NAMA is the world’s largest association serving the retail vending, OCS and food service industries. If your vendor is a member of this association they have access to a plethora of knowledge and training to increase the level of service they bring to you.
Are they willing to work with your company’s specific needs? Relationships are unique to the people in them, so should the relationship be between your company and your New York City Vending Service Provider. In other words, a plan-o-gram or fill schedule that worked for one company might not work for yours.
Choosing the right New York City Vending Service can provide premium service and an outstanding relationship between you the customer and them the service provider for many years to come. By selecting a New York Vending Service who takes ownership in their vending business and pride in their industry, you’ll be glad you made the commitment.